Shipping policy

Last updated: 06-10-2026

Everything we make is freshly baked and perishable, so delivery needs a little extra care. This policy explains where and when we deliver, what it costs, and what we need from you to get your treats to you in perfect condition. It should be read together with our Terms & Conditions.

1. Delivery Areas

2. Delivery Charges

  • Dubai: the delivery charge depends on your delivery location and is shown at checkout, or confirmed by our team for WhatsApp and custom orders.
  • Sharjah: AED 70 (minimum order AED 200).
  • Delivery fees are non-refundable once your order has been dispatched, except where we fail to deliver due to our own error.

3. Order Cut-off and Lead Times

Order type

Lead time

Same-day delivery (signature cakes and baked treats, subject to availability)

Typically 3 to 5 hours after your order is confirmed. Orders placed online after 4:30 PM are scheduled for next-day delivery.

Next-day or scheduled delivery

Choose your preferred date and time slot at checkout.

Custom and bespoke cakes

Minimum 3 to 5 days’ notice. Every custom cake is baked fresh and made to order.

Wedding, corporate and large orders

Please contact us as early as possible. [Add recommended notice, e.g. 7 days.]

During busy periods such as Eid, Ramadan, Valentine’s Day, Mother’s Day and the festive season, we recommend ordering earlier. Same-day delivery may be limited or unavailable.

4. Delivery Time Slots

  • We deliver within the time slot you choose at checkout. Time slots are windows, not exact arrival times.
  • After your order is confirmed, a member of our team will contact you to confirm details.
  • Same-day delivery times are estimates. We will do our best to meet them, but they are not guaranteed.
  • If you need delivery at a specific time for an event, tell us when ordering so we can plan around it. We recommend choosing a slot well before your event begins.

5. What We Need From You

To deliver successfully, please make sure that:

  • the delivery address is complete and accurate (building or villa name, floor, apartment number, landmark, and Google Maps pin if possible);
  • the phone number provided is correct and answered on the day of delivery;
  • someone is available to receive the order during the chosen time slot; and
  • the delivery location is accessible, including any gate, security or building access instructions.

6. Unsuccessful or Delayed Deliveries

  1. If our driver cannot reach you, or no one is available to receive the order, we will make reasonable attempts to contact you by phone and WhatsApp.
  2. If delivery still cannot be completed because of an incorrect address, unreachable contact, refused delivery or restricted access, the order will be treated as delivered. We cannot offer a refund because the products are perishable. A re-delivery can be arranged at an additional delivery charge, subject to availability and product freshness.
  3. Delays can happen because of traffic, severe weather, road closures, building access issues, public emergencies or other circumstances beyond our control. We will keep you informed and do our best to deliver as close to your chosen time as possible. We are not liable for losses caused by such delays.
  4. If we are responsible for a late or missed delivery, please contact us and we will work with you to make it right, for example through a partial refund, credit note or replacement at our discretion.

7. Handling After Delivery

  1. Please check your order on arrival and let the driver or our team know straight away if anything looks wrong. You can also email admin@joyfulcakes.ae or message us on WhatsApp with clear photos within 2 hours of delivery.
  2. Once your order has been handed to you or to the person receiving it on your behalf, it is in your care. We are not responsible for damage caused afterwards by heat, tilting, dropping, improper storage or setup.
  3. Please refrigerate cakes as soon as they arrive unless you are serving them immediately. In Dubai’s heat, fresh cream, buttercream and fondant can soften quickly. Keep your cake flat, away from direct sunlight, and in an air-conditioned space.
  4. Custom cakes may contain wires, toothpicks, wooden dowels, styrofoam or other non-edible supports. Please remove these carefully before cutting and serving.

8. Store Collection

  • You can collect your order from Joyful Treats, P04, Lake Level, Cluster Q - Al Thanyah Fifth - Jumeirah Lakes Towers Dubai, United Arab Emirates at the time agreed when you order.
  • Please bring your order confirmation or reference number.
  • Cakes are delicate and heavy. Carry them flat, use an air-conditioned car, and avoid sudden stops or turns. We are not responsible for damage after the order leaves our premises.
  • Uncollected orders: if an order is not collected within [X hours] of the agreed time and we cannot reach you, it may be treated as collected and no refund will be due.

9. Changes to Delivery Details

  • Delivery details (address, time slot, recipient) can be changed on request up to 12 hours before the scheduled delivery, as long as the order has not been processed for dispatch.
  • Cake flavour changes must be requested immediately after ordering, or at least 48 hours before the delivery date.
  • To request a change, email admin@joyfulcakes.ae or message us on WhatsApp. Changes are only confirmed once we acknowledge them.

10. Surprise and Gift Deliveries

If you are sending a surprise, please tell us. We can add a gift message, but we cannot reveal the sender’s name against your wishes. Make sure the recipient’s phone number is correct, and that someone will be there to receive the order.

11. Cancellations and Refunds

Cancellations, credit notes and refunds are covered in our Terms & Conditions and Refund Policy.

12. Contact Us

For questions about delivery or to track your order:

Joyful Treats
Phone / WhatsApp: +971 55 101 9596
Email: admin@joyfulcakes.ae
Store: Joyful Treats, P04, Lake Level, Cluster Q - Al Thanyah Fifth - Jumeirah Lakes Towers Dubai, United Arab Emirates